Pria FAQ

Our Platform

Who is Pria?

Pria is a healthcare solutions company that improves outcomes for businesses by leveraging proprietary technology to scale in-home patient engagement. Get to know our team here.

What makes Pria so unique?

First and foremost, Pria provides a unique proprietary platform. It is designed with human emotion and engagement protocols in mind to ensure compliance. Our proactive, voice-enabled health assistant tracks health regimens, and then initiates encouraging interactions which promote adherence and independence while enhancing connections between users, care teams and health organizations. Second, the team at Pria lives and breathes our values of integrity, empathy, engagement and autonomy. We don't just make product, we bake these values into our lives and our work, because we believe that when creating technological solutions for highly sensitive interactions, we must consider all human elements including privacy, emotion, motivation and self-reliance.

Is the technology HIPAA compliant?

Yes, we adhere to all HIPAA requirements. Pria stands behind and supports the storage of the data in a HIPAA compliant manner. Further, we separate personal information and health information to increase privacy.

How does Pria protect the user's privacy?

User privacy is of utmost importance to us and we adhere to strict rules. Our platform is HIPAA compliant so the data that we collect is stored and transported according to all HIPAA regulations. This means we will not store or archive any voice or face data. We keep your user information completely separate from your medication data so that your personal health information is protected. All data is transported using secure encrypted communication and is stored in a third-party HIPAA-compliant cloud.

Is Pria's platform customizable?

Yes. With Pria, custom services from third parties can be integrated to the Pria platform and delivered to customers through our Pria device as well as other connected devices via our secure, state-of-the-art cloud-based platform. Learn more about our technology on our Platform page.

Does Pria record the user's voice and keep those voice records?

Voice capture is done locally on the device. Any voice or audio after the wake word is converted from spoken word to text using a third-party cloud speech recognition provider directly from the robot. Currently the user's speech only goes to that third-party speech recognizer. Pria does receive the recognized results and stores those results in a HIPAA compliant manner.

Who supplies the speech recognition technology?

Pria uses a large cloud technology provider for its speech recognition capabilities. This cloud provider does not know who is speaking and therefore the speech they receive remains anonymous.

What happens with facial recognition data?

We use facial recognition to authenticate the primary user before dispensing their medications. Pria takes pictures of the user and then a cloud face recognition engine from a third-party cloud provider uses those pictures and returns an abstract face model to the device. No information about the user's face or pictures of the user are stored on the device or in the third-party cloud provider.

Our Device

What is the Pria device?

The Pria robot is an automated medication management and voice first smart home healthcare device that brings to life Pria's technology. The platform is also accessible via mobile devices for professional and family caregivers. Meet Pria on our Devices page!

What smart assistant features does the device support?

  • Reminders
  • Find information online (weather, news, FAQ)
  • Voice-activated device control
  • Conversational interactions
  • Google Maps-powered location and time zone support

What types of questions can I ask Pria?

Pria can support a wide range of questions, and continues to learn more every day. Besides asking for your scheduled doses, users can ask Pria about the weather, facts, to tell jokes or recite a poem!

What languages does Pria support?

Currently, Pria can speak and understand English. We are working on expanding to new languages in the future.

Can Pria really recognize an end user?

Yes. Pria can see users from several feet away, if the lighting conditions are optimal. The device's omnidirectional microphones mean that Pria can be placed anywhere in the room and still hear users from all directions.

How many doses of medication can Pria store, and how do you load them?

Pria can store and dispense medications for one person and up to 28 doses. For example, if someone takes their medications once per day, or 7 doses per week, he/she would store four-weeks' worth of doses in Pria. If someone were to take a few medications twice per day, or fourteen doses per week, he/she would store two weeks' worth of doses. The loading process is simple via a wheel that fits in the back of the device, and Pria guides users through the process pill-by-pill.

What types of medications can Pria manage?

While Pria only stores solid pills, the device will remind users to take other forms of medications (liquid, inhaler, gel) via notifications on device and mobile. Users are asked to confirm that they took these medications on their Pria mobile application.

How does Pria help users to remember their medications?

Pria leverages both an on-device and mobile notification system to remind users. When it is time to take a dose, the device will alert the user with lights and sound. The device uses either facial recognition or a pin code to dispense the dose to the appropriate user. In addition, caregivers who have the mobile app will be alerted when the dose is taken.

Pria can also alert a care giver if a medication is missed. That caregiver can then reach out and even do a video call directly to the Pria device.

How do Pria drop-in calls work?

Drop-in voice or video calling is a completely optional feature that lets the user or caregiver connect instantly between the Pria device and mobile application, similar to a two-way intercom. Drop-in functionality is permission-based and is as simple as placing a phone call. Real-time alerts and voice and video calling capabilities allow professional and family caregivers to check in on loved ones and monitor their health remotely, improving compliance and adherence without sacrificing independence.

Does the device support Amazon Alexa or Google Home?

Currently, Pria's technology is compatible with the Pria device and mobile application only.

What phones are compatible with Pria's mobile application?

Both iOS and Android phones are compatible with Pria. We support iOS 11.3 and later versions, as well as Android Lollipop 5.0 and later versions.